GENERAL TERMS AND CONDITIONS

ARTICLE 1 : DEFINITIONS
« Client » means any person who navigates, orders and/or purchases one or more services on the website www.reservy.com
« Service » means any service offered on the website reservy.com. This can include a stay in a hotel, an airport transfer, a spa or a thalassotherapy treatment, etc.
« Supplier » means all services providers such as hoteliers, spa / thalassotherapy centers, transport companies, etc.
« GTC » means reservy.com's General Terms and Conditions.

The order of any Service on reservy.com implies full acceptance of the GTC that the Client acknowledges having read, understood and agreed before proceeding to any online payment.

ARTICLE 2 : CANCELLATIONS, BOOKING CHANGES AND NO-SHOWS
The Client cannot order any Service only after his/her acceptance and validation of the GTC as well as the Suppliers' specific conditions expressly mentioned on reservy.com website under the section «Hotel Policies».
Cancellation conditions, booking changes and no-shows are part of the Suppliers' specific conditions and, therefore, they vary from one Supplier to the other.
reservy.com, as an intermediary between the Client and the Supplier, just informs the Client about these conditions so that he/she can book his/her Services with full knowledge of the facts.
Cancellations and/or booking changes can either be free of charge or chargeable. In the case they involve costs, these will be charged to the Client who should agree to pay them. This is also the case for no-shows which are always chargeable.
To be considered, any partial or total cancellation, or any booking change, should reach reservy.com in writing via email to the address info@reservy.com before the expected check-in date. The email's receipt date will serve as proof.
The cancellation of an order by the Client for whatever reason, does not exempt him/her from paying his/her due to reservy.com.

ARTICLE 3 : PAYMENT
Any Service can only be ordered by the Client after payment of a deposit.
reservy.com provides its Clients with a secure Internet connection and is committed to processing its Clients' credit cards safely and confidentially.
The remaining amount due on each Service appears clearly on the Client's voucher and the Client is committed to settle it upon his/her arrival to the chosen accommodation.
reservy.com accepts local and international credit cards whose type is visa or master cards.

ARTICLE 4 : BILLING
The Client has the right to request an invoice from Reservy.com. However, Reservy issues invoices only for the amount it has effectively cashed and that will be worded as “booking fees”. To have the full stay expenses, the Client should request a second invoice from the hotel of his/her choice covering the balance paid on the spot.

ARTICLE 5 : REFUND POLICY
In the case a cancellation of an ordered Service by the Client entitles the latter to a partial or to a full refund according to the GTC and to the Supplier's specific conditions, reservy.com undertakes to reimburse the Client. However, an amount of 5% covering the booking expenses and the bank commission will be retained. For any payment of less than 100 TND, a fixed sum of 5 TND processing fee will be retained.
The refund will be made in cash or by cheque at Reservy.com' s head office in Hammamet.

ARTICLE 6 : PROMOTIONS
Promotions are generally very limited in time and are subject, in most cases, to the Supplier's conditions. It is therefore possible that some Clients pay different prices for the same Service. Clients who paid the normal price shall under no circumstances claim a retroactive refund.

ARTICLE 7 : FALSE STATEMENT
reservy.com is disengaged from any responsibility should a Client makes a false statement to benefit from promotions, special rates or from special conditions at the time of booking. These false statements may relate, for instance, to children age categories, honeymoon stays, senior bookings, etc. In such a case, the Supplier reserves the right to claim the difference to the Client or withdraw the promised benefits.

ARTICLE 8 : COMPLAINTS
Any Service complaint should reach reservy.com by email within a 30-day period at the latest after the Service use.
Any complaint received after the deadline will not be considered. Furthermore, complaints are only permitted if they are reported to reservy.com upon consumption of the Service so that an effort can be made to limit the damage suffered by the Client or seek a quick amicable settlement.
In case of disputes, only Tunisian courts have jurisdiction.
It is recalled that reservy.com does not accept complaints related to losses or thefts of Clients' personal belongings placed under the supervision of the Supplier upon consumption of the Service.

ARTICLE 9 : SPECIAL PROVISIONS

9.1. Rooms possession
Rooms are generally made available to the Client as of 2pm on arrival day and should be vacated by noon on departure day. This depends on each Supplier's specific conditions transmitted to the Client under the section «Hotel policies».

9.2. Activities
It is possible that some activities proposed by a Supplier get canceled, notably because of climatic conditions, force majeure, or because the Service ordered took place off season and therefore it has not reached the required minimum number of participants. In these cases, the cancellation of any activity does not entitle the Client to any kind of compensation or refund.

9.3. Meals
The Bed Only formula does not include neither meals nor drinks.
The Bed & Breakfast formula includes breakfast as the only meal.
Half Board includes two meals : breakfast and dinner.
Full Board includes three meals : breakfast, lunch and dinner.

Full Board and Half Board begin with the meal preceding the first night of accommodation and end up with the meal following the last night of accommodation in order to close the loop. In other words, if a Client starts, for example, his/her Full Board stay with dinner on the first night, he/she will end with lunch on departure day. If, for example, a Client starts his/her Half Board stay with dinner on the first night, he/she will end with breakfast on departure day and so on.
It is recalled that, for formulas such as Half Board and Full Board, beverages are not included in the board basis and should therefore be paid extra by the Client. Moreover, in the absence of drinking water, the costs of purchasing water bottles are the sole responsibility of the Client.

9.4. Taxes
Rates mentioned on reservy.com's website are inclusive of VAT. However, other extra taxes may be added (tourist tax, city tax, etc.). These will be charged to the Client who should settle them on the spot at the accommodation property before departure.

9.5. Photos
reservy.com makes everything possible to provide the Client with high quality photos that best describe the proposed Services. These photos are provided by the Supplier and are not binding reservy.com.

9.6. Clients' reviews
reservy.com is entitled to publish Clients' reviews, comments or opinions on Services it offers. It also can allow its Clients to publish their own reviews on Services they consumed or to tell their experiences.
Hereby, the Client authorizes reservy.com to use and disseminate his/her reviews on its communication channels. In addition, the Client undertakes to provide accurate reviews and feedback that describe his/her personal experience and that bring no harm to any person nor to any institution.
In case of false, spiteful, defamatory, abusive or obscene reviews, reservy.com may reserve the right to delete them or to refuse their publication without notice. Furthermore, each Client acknowledges being solely responsible to the law for his/her own reviews and publications and also being committed to indemnify reservy.com for any loss or damage that may result from improper use of this service.

9.7. Administrative and health formalities
It is the Client's responsibility to learn about the administrative and/or health formalities needed before use of any Service (for example, police formalities, customs, parental consent, marriage contract, medical certificate, vaccination record, visa, passport, residence permit, etc.). If, due to non-compliance with these formalities by the Client, that the latter is unable to use a Service, the price paid can under no circumstances be refunded.

9.8. Insurance
The prices quoted by reservy.com do not include any insurance. It is strongly recommended that each Client takes out an insurance policy covering the consequences of certain cases of accidents, illnesses, repatriation, cancellations or casualties.

ARTICLE 10 : LIABILITIES AND WARRANTIES
reservy.com provides its Clients with a modern and ergonomic online booking platform and is committed to constantly improving its technical and functional features. However, reservy.com cannot guarantee the absence of technical issues, bugs, errors, breakdowns or disconnections in the operation of this online platform.
reservy.com is under no circumstances liable for any direct or indirect, material or non-material, foreseeable or unforeseeable damages arising from partial or total inability to use one or more features of the platform (for example, the loss of an opportunity, a profit, a promotion or any other benefit).

ARTICLE 11 : FORCE MAJEURE OR ACTS OF THIRD PARTIES
reservy.com cannot be held responsible in case of force majeure or events beyond its control making the use of the Service ordered by the Client partially or totally impossible. This includes weather conditions, security issues, terrorist attacks, riots, transport disruptions, fires and other similar cases that may arise unexpectedly.
Likewise, reservy.com cannot be held responsible for acts of third parties such as over-bookings in hotels, strikes or other events that may prevent a Client to partially or totally use his/her Service.

ARTICLE 12 : INTELLECTUAL PROPERTY
The website www.reservy.com, its content, images and all its components, are subject to copyrights, to intellectual property rights and to design rights. Any total or partial reproduction without the consent of reservy.com is strictly prohibited. The sale of Services on the website does not imply any transfer or concession of intellectual rights.